Frequently Asked Questions
How is my order shipped?
We ship all our products through FedEx. In case you live in Alaska or Hawaii, you’ll have to pay extra fees for the delivery of your order.
What if I receive a damaged order?
You’re requested to notify us immediately of any damaged order. We’ll need pictures of the damaged box and the shipping material to investigate what caused the damage. If you fail to do so, we won’t be able to help you.
Can I return my order?
Yes, you’re allowed to return your order. But if the reason is something else other than the order being damaged, you’ll have to pay the shipping cost. Custom work is not returnable.
What is the eligibility for returning orders?
Orders are eligible to return only if you haven’t used the item and if it’s in the same condition and packaging when it arrived.